+ Q: What makes InfiniteCare-Plus different than other homecare agencies?
A: Our flexibility and accommodating nature. Our ability to make command decisions promptly without delay and our willingness to accommodate most requests on short notice. Additionally, our dedicated and compassionate care professionals personify the InfiniteCare-Plus philosophy and vision of consistent, outstanding client service.
+ Q: Are your employees screened?
A: All of our caregivers are pre-screened through our comprehensive screening process, including criminal and driving background checks. In addition, we also require clearance from Adult Protective Services and Child Protective Services. They also have to show proof on employment eligibility in the United States.
+ Q: Do you only take care of seniors?
A: No, we make our services available to all walks of life, young and old, from all ethnicities and with many different personal care needs.
+ Q: Do you provide services in facilities?
A: Yes, aside from providing personal care services in a home setting, we are also catering to hospitals, nursing homes, and assisted living facilities for their manpower staffing needs.
+ Q: Do you charge extra for night or weekend care?
A: No, our fees are set at one constant rate depending on the level of care being provided. Our pricing structure is designed to be simple and straight-forward.
+ Q: Is there a charge for an initial consultation?
A: Our initial consultation is offered free of charge. We schedule an appointment with a Nurse who meets with the client to discuss their specific situation and how we can best meet each need. We encourage family members or representatives to attend this meeting as well.
+ Q: Is there a “Contract for Services” and if so, what is the cancellation policy?
A: Yes, there is a service contract that stipulates the rate, level of care, patient rights, and overall permission to provide home care service to the individual. You may cancel the services being provided. There is no specification or obligation as to the duration of the contract.
+ Q: What is the minimum number of hours required per shift?
A: Most of our cases require a 4-hour minimum shift, however we do offer a 2-hour minimum for Licensed Practical Nurse (LPN) and Registered Nurse (RN) cases.
+ Q: Do you provide live-in care and/or twenty-four hour care?
A: Yes we do. There may be instances when around-the-clock assistance is needed by a loved one, whether the need is to support the continuity of care in the home after being discharged from the hospital or an institutional facility during convalescent period, or you are someone who is chronically ill and find yourself challenged with your daily activities, whatever your need for a live-in care or a 24 hour care service may be, we are ready, willing and able to accommodate you. Call us to inquire about this service.
+ Q: How often are patient care needs reassessed?
A: Each client is assigned their own Nurse Care Consultant who thoroughly evaluates the care being performed to ensure that services are consistent with the client’s personal care needs. Regular home visits and telephonic consultations are part of the on-going assessment process.
+Q: Is there supervision of the caregivers by administrative staff?
A: Definitely. All of our caregivers that are in the field are monitored and supervised by our Clinical Supervisor as well as by our Human Resources. We also provide ongoing in-service training to caregivers on a monthly basis or on an as-needed basis.
+ Q: How are calls handled after business hours and on weekends?
A: Our On-Call Supervisor handles all incoming calls after hours. All our Caregivers and Clients are made aware of this number in the event that a situation arises, that needs immediate attention and that may affect the continuity of care for our clients.
+ Q: Why should I go through an agency as opposed to privately hiring someone?
A: There are so many issues and concerns that families need to consider. For instance, what do you do when your direct-hire caregiver is sick or on vacation? When someone privately hires an individual they essentially become the employer. With that comes liability risks, staffing responsibilities, and quality management concerns. Are you ready, willing, and able to handle all the employment issues such as filing with the State Department of Labor and handling worker’s compensation and taxes? Are you available to oversee, monitor and coach the caregiver to ensure the best possible experience for your loved one? What liability are you potentially exposing yourself and your family to? An agency like ours insures and bonds all of our employees, assigns staffing managers to coordinate consistent staffing measures and monitors quality of care through on-going Nurse assessments. With an agency the client can rest assured their loved one is being well cared for and safe during their absence. Caregiving is our passion and our business. This is what we do best. We work to ensure that the care the recipient receives is the level of care and support he or she rightfully deserves and needs.
+ Q: How do I start with your services?
A: Simply call our office at 925-361-0025. Our Intake Coordinator will gather all the information specific to your needs. We will then schedule a free initial homecare consultation. Prior to or during the consultation, a schedule will be established. Our Staffing Coordinator will seek out the most appropriate caregiver matching the skill level, location, and personality type with the client.
+ Q: What type of payment options do you accept?
A: We accept Cash, Checks, VISA, and Mastercard.